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If you’d like to request an Exchange Process, please fill in form today.

  • What material do you use? Will it make me itch and feel hot?
    At MOMO+NOBU®, we exclusively utilize Grade A Premium Fabrics. Our commitment is to seamlessly blend style and comfort without compromise, ensuring your pet enjoys the best of both worlds in our creations.
  • How should I care for my MOMO+NOBU® products?
    For optimal care, we recommend hand washing, avoiding ironing and bleaching, and opting for air-drying. However, if you prefer machine washing, select the gentle cycle for best results while maintaining the quality of your MOMO+NOBU® items.
  • How long does order processing take at MOMO+NOBU®?
    At MOMO+NOBU®, we process orders within 24 hours (H+1) during our working days, Monday through Friday. Orders placed on weekends will be processed once we're back online. We take an additional 2-3 days to meticulously prepare and ship your order, ensuring that each item meets our quality standards before it's on its way to you.
  • Do you accept Return and Exchange?
    We deeply value offering a delightful shopping experience for every pet and pet-parents. Please make sure to check our Return and Exchange Policy before purchasing.
  • How do I contact you?
    To better assist you, we have designated team roles based on your needs: General Inquiries & Order: support@shopmomonobu.com Billing: billing@shopmomonobu.com Partnerships: partners@shopmomonobu.com Feel free to reach out to the appropriate team ☻
  • How many days will you hold order for manual payment?
    We will hold +3 working days from the day you placed the order. Please don't forget to request a verification for your payment. If in total 4 days, we haven't received any payment or verification request, with the heavy heart we have to cancel the order unilaterally.
  • Do you have a standard size chart?
    Yes, we do! Our standard size chart applies to our basic designs, but some styles require different fitting and sizing. For specific measurements, please refer to the size chart attached in each product description. You can also check our standard size chart here,
  • Do you offer worldwide shipping, and are there any customs fees?
    Yes! We offer worldwide shipping. However, customs fees may apply depending on your country's regulations. Orders shipped to Singapore, Malaysia, Taiwan, Hongkong, Indonesia, United States, United Kingdom are exempt from customs tax, but for other destinations, we recommend checking with your local customs office for details or you can ask for our assistance to make sure.
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