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Your Dog Might Question
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What material do you use? Will it make me itch and feel hot?At MOMO+NOBU®, we exclusively utilize Grade A Premium Fabrics. Our commitment is to seamlessly blend style and comfort without compromise, ensuring your pet enjoys the best of both worlds in our creations.
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How should I care for my MOMO+NOBU® products?For optimal care, we recommend hand washing, avoiding ironing and bleaching, and opting for air-drying. However, if you prefer machine washing, select the gentle cycle for best results while maintaining the quality of your MOMO+NOBU® items.
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How long does order processing take at MOMO+NOBU®?At MOMO+NOBU®, we process orders within 24 hours (H+1) during our working days, Monday through Friday. Orders placed on weekends will be processed once we're back online. We take an additional 2-3 days to meticulously prepare and ship your order, ensuring that each item meets our quality standards before it's on its way to you.
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Do you accept Return and Exchange?We deeply value offering a delightful shopping experience for every pet and pet-parents. Please make sure to check our Return and Exchange Policy before purchasing.
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How do I contact you?To better assist you, we have designated team roles based on your needs: General Inquiries & Order: support@shopmomonobu.com Billing: billing@shopmomonobu.com Partnerships: partners@shopmomonobu.com Feel free to reach out to the appropriate team ☻
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How many days will you hold order for manual payment?We will hold +3 working days from the day you placed the order. Please don't forget to request a verification for your payment. If in total 4 days, we haven't received any payment or verification request, with the heavy heart we have to cancel the order unilaterally.
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